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The callback leak
Four separate leaks open the moment a system fails: the cash for the trip, the crew day you can’t sell twice, the marketing that money never bought, and a service load that grows every year you keep installing.
Set your volume
Installs a year, how many come back, and how many trips it takes.
Set your job math
Length, price per foot, and your out-the-door product cost per foot.
Run your report
Hit the button and the full breakdown builds below in a few seconds.
If you already install permanent lighting
If you install one of the big-name track systems, you know the pattern: callbacks that eat a week you didn’t budget for, a manufacturer that’s hard to reach when a system actually fails, and a warranty that reads better than it pays out.
We’ll say this plainly: our systems have problems every now and then. What’s different is how rare that is, and what happens the moment one does.
Field training, phone support, manufacturer reps on the line, and the Masters of Lighting Academy behind every certified installer — not a ticket queue.
Register within 60 days and the gateway and power supply both carry a 3-year term. One simple activation, one simple claim.
Activate My Warranty →24V plug-and-play components, spliceless connections, no Wi‑Fi dependency in the control path. See the full published-terms comparison below.
See the comparison →Five-star rated by the homeowners and contractors already running it — real reviews, right below.
Drag or swipe to browse · auto-scroll resumes when you let go
What your report covers
Every card is a section of the report. Swipe them with your thumb, or tap one to jump straight there.
You fill in · 01
Your volume.
60 trips
Service trips you will run this year
Nothing else in the report moves until this does.
You fill in · 02
Your job math.
$2,680
Gross profit on one crew day
Your product cost per foot sets the price of every repair day.
Report · Leak 01 · Cash
The trip.
$929
One warranty trip, all in
Six line items hit the P&L, not the one you invoice.
Report · Leak 02 · Capacity
The day.
13 days
Crew days lost to repairs in year one
A crew day only sells once. Repairs buy it first.
Report · Leak 03 · Growth
The ad spend.
31 jobs
New installs that same cash could have bought
Service money and marketing money are the same account.
Report · Leak 04 · Compounding
The fleet.
$677,850
Five-year cost at your current volume
Every system you install joins a fleet you maintain forever.
Swipe the cards, or use the arrows.
Step 1 of 2 · Your volume
Roofline, soffit, landscape, pool cage — every system you put in.
Wi‑Fi dropouts, controllers losing programming, failed strands, corroded splices.
Diagnose, swap, then go back when it fails again.
Most repairs are a one-man call. Pool enclosures and tall-ladder work take two — if that’s about half your service work, run it both ways and average it.
Step 2 of 2 · Your job math
Two installers on a 200 ft roofline is one day and about $6,000 of revenue. Put in your real numbers — including your out-the-door product cost per linear foot, everything you need on the truck for that install.
A typical single-day, two-man roofline.
Industry runs $20–$40 installed.
Out the door — track, fixtures, controller, wire, connectors. Brighter Nights runs $11–$15.
This is what a repair day costs you. Not revenue — profit you had already earned the right to.
Before you run the full report
Same numbers as your report below, drawn out. Move a slider above and these redraw — nothing here is a separate estimate.
Where the year-one leak goes
$0
Example: 150 installs a year at a 20% callback rate.
Five years of compounding
$0
Cumulative cost of going back out, compounding as your installed base grows — the full five-year model is further down the report.
Same volume, half the callback rate (illustrative)
Illustrative only — run at half your own callback rate, using this page’s own model. Not a claim about any specific system’s failure rate.
Ready when you are.
Both steps are set. Run it and we’ll build your full breakdown — the true cost of a trip, the crew days, the marketing swap, and five years of compounding.
Your report is ready — it’s below.
Scroll down. Change any input any time and hit update.
Year one · total leak
$0
That is$0off every job you install.
Leak 01 · One trip, line by line
Most shops price a warranty visit at “an hour and some gas.” Here is the same visit with everything the P&L actually absorbs.
Leak 03 · The hidden multiplier
The three or four hundred dollars a service call burns is not dead money — it is redirected money. It comes out of the same account that buys your leads. One drives a truck backward to a job you already sold; the other buys the next one.
What it does now
$0
Hard cash spent driving back to work you have already been paid for. It buys no new revenue, no new client and no new review.
Best case, you keep a customer who is already unhappy.
What it could do instead
$0
The identical dollars pushed into lead generation, at published home-services conversion rates.
Leak 04 · The part that compounds
Every system you install joins a fleet you now maintain forever. Year five is five years of installed base failing at once, while you are still trying to sell new work with the same trucks.
Your numbers, not ours
Defaults come from published field-service, lighting and home-services data. If your shop runs different, put your real numbers in.
How you stop it
Published terms and published specs — the line items that decide whether you are driving back. Ask any manufacturer, us included, to answer every row in writing.
| What decides the callback | Brighter Nights | Haven Lighting — per published terms |
|---|---|---|
| Control path | Bluetooth mesh. Runs with no router and no internet. | 9 Series is a Wi‑Fi enabled line; the app adds a controller using Wi‑Fi. The homeowner’s router becomes part of your install. |
| Transformer lock-in | One line covers roofline, soffit, landscape, pool cage and sconce. | The 9 Series smart transformer “works exclusively with our 9 Series line of lights.” |
| Mixing components | Pre-wired, plug-and-play components across the line. | Warranty “only applies when all components, including transformers and power supplies, have been provided by Haven Lighting. Substituting another manufacturer’s product and/or components will render the limited warranty completely void.” |
| Base warranty term | Ask us for the current terms in writing before you spec. | One year on products generally; five years on LED bulbs, drivers and electrical components in the L Series. |
| Who pays for the truck roll | Get labor coverage in writing — from us or anyone. | Remedy is repair, replace or refund. Liability “shall under no circumstances exceed the actual amount paid by you for the defective product,” with consequential and incidental damages excluded. |
| Getting the part replaced | Ask about advance replacement and who ships. | Original purchaser returns the product postage paid. If it tests good or falls outside the term, you have one week to pay return shipping or it is discarded. |
| Homeowner sells the house | Confirm transferability before you promise it. | Warranty periods “are not transferable to any other person (e.g. subsequent owner).” |
| Connections | Pre-wired waterproof components, no field splice at every fixture. | Field-spliced systems fail at the connector first — the most common failure point in low-voltage lighting. |
| Safety listing | Ask us for the file number. We will send it. | NEC 411.4 requires low-voltage lighting systems and Class 2 power sources to be listed. Get the certificate, not a logo on a box. |
| Training | Masters of Lighting Academy certification, with hands-on field training. | Compare curriculum and cadence, not showroom square footage. |
Swipe the table sideways to see all three columns →
Right-hand column quotes Haven Lighting’s own published product pages and Limited Warranty (havenlighting.com, warranty revised 09/02/2025), retrieved 1 August 2026. Terms change — verify current language before you spec. Orange rows are questions to ask every vendor, including us.
Where the defaults come from
This is an estimating tool, not an accounting statement. Every figure is a projection from the inputs you enter and published industry averages.
Brighter Nights Lighting Technologies is the manufacturer — certified independent contractors do every install. If callbacks are already eating your week on someone else’s system, this is the fastest way out of that cycle. Graduate from our Masters of Lighting Academy (MOLA), pass the certification exam, and start receiving homeowner leads generated right here on this site.
Sizing, run-length and quote calculators for every one of our six shipping lines — built for the counter or the driveway, not a spreadsheet.
The certification course: $1,000, self-paced, online. Pass it and you’re certified to install — and it comes with 100 credits to spend on the support below.
Spend credits on a live call with a specialist — sizing questions, tricky runs, or a second opinion before you quote a job.
Someone is available — Saturdays, Sundays, evenings. Certified contractors are never stuck waiting on a callback to close a job.
Credits also cover on-site training — a specialist walks your crew through an install on your job site, not a classroom.
Your certified tier of the Light Genie — instant renderings, estimates and answers, so you can quote a job on the driveway instead of back at the office.
This is permanent architectural lighting, specified and warranted like it. Register within 60 days of installation to activate your coverage — the gateway and power supply both carry a 3-year term. When you invest in your home, you deserve confidence knowing your lighting will continue performing beautifully season after season.
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